Every order gets a tracking number by email when the parcel leaves the warehouse.
Track it
Use the link in your dispatch email, or paste the number into 17track.net, which reads both the origin carrier and the US carrier on the same number.
If tracking shows nothing yet
Normal for the first 5–8 days. The number is issued when the label is created, and scanning often starts only once the parcel reaches the export hub. Nothing is wrong.
If it has not moved in two weeks
Email us with your order number. If 20 business days have passed since dispatch with no movement, we replace or refund — you do not have to argue for it.
If tracking says delivered and it is not there
- Check the porch, side gate, and with a neighbour — carriers here often leave parcels out of sight.
- Wait one more day. "Delivered" is sometimes scanned early.
- Then tell us. We will open a carrier trace and sort it out.
Digital add-ons
Delivered by email within minutes, with nothing to track. If it has not arrived, check your spam folder first, then email us and we will resend it.