Where your order goes, how long it takes, and what it costs. The full legal version is in our shipping policy.
Cost
- Free on orders over $59.
- $6.95 flat, tracked, below that.
- Digital add-ons are delivered by email and never carry a shipping charge.
How long it takes
Processing: 1–3 business days. Transit: 8–16 business days.
Our bags ship from our manufacturing partner's warehouse overseas. That is the reason for the transit time, and we would rather state it here than surprise you after you have paid. Peak periods — late November through December in particular — run longer.
Tracking
You get a tracking number by email when the parcel leaves the warehouse. Tracking often shows nothing for the first several days while the parcel moves to the export hub. That is normal and does not mean it is lost.
Split deliveries
Order several bags and they may arrive in more than one parcel, on different days, at no extra cost to you. Each parcel gets its own tracking number.
Where we ship
United States, including Alaska, Hawaii and APO/FPO addresses. APO/FPO is slower and cannot be tracked to the final step.
Customs and duties
Import duty is included in what you pay. There is nothing to pay on delivery.
If it has been too long
If 20 business days have passed since dispatch and tracking has not moved, contact us and we will replace or refund the order. We do not ask you to keep waiting.